Shipping policy

Processing Times

• All personalized and custom orders are made to order.
• Please allow 2–5 business days for production before shipping. (Engraved and printed items may vary slightly depending on complexity and order volume.)
• During peak seasons (holidays, Mother's/Father's Day), processing may take slightly longer — check our announcement banner for current cutoff dates to guarantee delivery by a specific date.

Shipping Methods & Delivery Times

• We ship via trusted carriers such as USPS, UPS, or FedEx.
• Standard shipping within the U.S. typically takes 2–7 business days after your order has been processed.
• Expedited shipping options are available at checkout.
• We currently ship within the United States only.

Order Tracking

• Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.

Address Accuracy

• Please double-check your shipping address at checkout. Since items are custom-made, we're unable to reprint or reship at no cost if an order is delayed or lost due to an incorrect address provided by the customer.

Lost, Damaged, or Delayed Packages

• If your order arrives damaged or hasn't arrived within the expected timeframe, please reach out to us — we're happy to help track it down or make it right.